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Terms & Conditions

INFORMATION ABOUT US

We operate the website www.madhattersfancydresswardrobe.co.uk. We are Mad Hatters fancy dress wardrobe Limited, a company registered in England and Wales under company number 9762055 and with our registered office at 102 Thomas Way, Lakesview International Business Park, Hersden, Canterbury, Kent CT3 4NH.

RIGHTS

ORDERS
Orders are subject to the availability of Products. In the event that the Products are or become unavailable, we will notify you by email

CANCELLATION OF ORDER
If you are contracting as a consumer, you may cancel a Contract at any time within 7 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.

RETURN OF PRODUCTS
You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation

RESTOCKING FEE
In the event that Products are returned to us we will be entitled to charge you a restocking fee for each Product equivalent to 20% of the price paid for the Product (the "Restocking Fee")

AVAILABILITY AND DELIVERY
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will deliver the Products ordered to the delivery address supplied by you

PRICE AND PAYMENT

PRICE
The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error

CHANGE IN PRICE
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation

ERROR
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it


PAYMENT
Payment for all Products must be by debit card or a PayPal account . We accept payment with VISA, MasterCard, Visa Debit Maestro, Solo. We DO NOT accept Google Checkout, Credit cards, MasterCard, Visa Debit Maestro, Solo.
REFUND
If you return a Product to us because you have cancelled the Contract between us within the 7 days cooling-off period subject to the payment of the Restocking Fee pursuant. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product less the Restocking Fee. However, you will be responsible for the cost of returning the item to us

NOTE AND DELIVERY
You will include a note explaining the reason for returning the Product with the returned items. You will use registered post or recorded delivery when returning the Products
WARRANTY
We warrant to you that any Product purchased from us through our site will, on delivery conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied

OUR LIABILITY
We warrant to you that any Product purchased from us through our site will, on delivery conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied

WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

VARIATION
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities

CHANGE
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products)